FAQ

Frequently Asked Questions

Everything you need to know about buying from Chronova.

Are your watches authentic?

Yes. Every watch at Chronova is sourced through authorized channels and authenticated by our team before dispatch. Each piece ships with its original box and papers.

Do you ship across India?

Yes. We ship to every corner of India with fully insured, trackable delivery. Orders are dispatched within 1–2 business days and typically arrive in 3–7 business days, depending on your pin code.

What is your return and exchange policy?

We offer a 7-day easy return and exchange policy. Watches must be unworn, unstrapped and returned in their original packaging with all tags and papers. Refunds are issued to the original payment method within 7 business days of receiving and inspecting the return.

Which payment methods do you accept?

We accept UPI, all major credit and debit cards, netbanking and popular wallets through our secure payment gateway. All transactions are processed over an encrypted checkout.

Do the watches come with a warranty?

Yes. Every watch carries the manufacturer’s international warranty, and our team supports you with any warranty or servicing queries for the full warranty period.

Is Cash on Delivery (COD) available?

COD is currently not available. All orders are prepaid through our secure checkout so every watch can be fully insured from our door to yours.

How can I track my order?

As soon as your order ships, you will receive a tracking link by email and SMS. You can also track your order anytime from your Chronova account page.

How do I choose the right watch size?

Each product page lists the case diameter, thickness and lug-to-lug measurements. As a rule of thumb, 36–40mm suits most wrists, while 40–44mm wears bolder. If you are unsure, message us on the Contact page — we will happily advise.

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